Administrative & Office Support Experience

My administrative experience comes from over 15 years of running my own marketing consulting business, supporting large-scale operations in the air conditioning industry, and coordinating communication and administration for my church community.

I have extensive experience with client communication, customer care, scheduling, budgeting, vendor coordination, and organizing day-to-day operations with professionalism and clarity.

I bring a calm, organized, and people-centered approach to every role I serve.

  • Customer care & client communication

  • Phone, email, and text communication

  • Scheduling & calendar management

  • Vendor & project coordination

  • Preparing quotes, proposals, and bids

  • Budget tracking & simple reporting

  • Light bookkeeping & basic accounting

  • Data entry & spreadsheets

  • File organization & digital systems

  • Creating checklists & workflows

  • Multitasking and prioritization

  • Bilingual: Portuguese & English

Core Administrative Skills

Administrative Approach

I bring structure, warmth, and reliability to every environment. My focus is always on:

  • Clear communication

  • Smooth, organized workflows

  • Professional and welcoming customer care

  • Supporting leaders, teams, and clients with excellence

Business Ownership

For over 15 years, I’ve run my own marketing consulting business, which required strong administrative skills and consistent client communication across multiple industries.

Administrative Responsibilities:

  • Managing all client communication (phone, email, text)

  • Handling customer care with warmth and professionalism

  • Preparing quotes, proposals, and bids

  • Onboarding new clients

  • Scheduling meetings, calls, and project timelines

  • Tracking project details and maintaining organized records

  • Providing follow-ups and keeping clients informed

  • Coordinating deliverables across multiple industries

  • Prioritizing tasks and managing deadlines

  • Maintaining long-term client relationships

This hands-on experience strengthened my ability to multitask, stay organized, and communicate clearly in fast-paced environments.

Air Conditioning Industry Experience

Before focusing on my business full-time, I worked for a large air conditioning company, gaining strong administrative and operational experience.

Responsibilities:

  • Coordinating marketing operations

  • Managing a monthly marketing budget of over $200,000

  • Communicating with multiple vendors and service providers

  • Tracking invoices, payments, contracts, and schedules

  • Organizing projects and ensuring deadlines were met

  • Preparing reports and keeping documentation updated

  • Supporting management with daily administrative tasks

  • Cross-department communication & coordination

This role sharpened my skills in accuracy, organization, and managing complex workflows.

Church Operations Experience

I have also provided administrative and communication support in a church setting, assisting with team coordination and weekly activities.

Responsibilities:

  • Communicating with volunteers, staff, and leadership

  • Coordinating schedules and planning sessions

  • Helping organize services and events

  • Keeping communication clear across different teams

  • Maintaining organization during busy or time-sensitive moments

This experience strengthened my ability to lead with patience, clarity, and empathy.

EDUCATION

Digital Media Web Design College Certificate

2013

Digital Media Graphic Design College Certificate

2013

Dale Carnegie Leadership Certificate

2015